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Review
Bryce Broadhead
WebOps/SAP View Only Access
Key terms and concepts
Term
Definition
Alias Quantity
The difference between a BC (Branch Custom) kit and MG (Manufacture Global) kits BOM (Bill of Materials).
Picks
Certain customers require same day replenishment. The Pick Process in WebOps replaces hospital inventory directly from branch shelf stock inventory after case usage. (Covered in detail in FIM 306)
TPR
Treatment Plan Request- this is for MAKO cases only and is an indicator of the sizing plan for each individual patient.
ASN
Advanced Shipping Notice- this is a new function coming to WebOps that will allow us to auto-receive restock and view tracking in real time.
MSC
Mass Status Change- this is a new function coming to WebOps that will allow users to select a large number of implants and change the status of all in a single action.
Stryker’s confidential information – for internal use only
RAQ301_Key terms slide 1
Case Schedule Hovering Feature
The hover feature in WebOps allows users to quickly preview the most relevant case information by hovering their mouse over the case, without needing to open the Case Details page.
Users will see
Case number
Customer name/facility
Procedure type
Sales Representative
Physician
Case Identifier
Surgery Time
New features include:
Preference: Free Text Field within the hospital settings that can be used for scenarios such as identifying Rapid Replen hospitals, etc.
TPR details are visible when hovering over TPR.
Rapid replenishment is visible in the hover.
TPR details visible in the hover.
Stryker’s confidential information – for internal use only
RAQ301_Key terms slide 1
Automated TEMP Kits
When booking a cases Sales Reps will have the ability to officially request a TEMP kit for their surgery. This will allow them to request the individual items they may want as extra or backup and a per patient basis.
*Disclaimer- At launch this can only be done by the Sales Rep adding items to their temp kits with the Reference Number, future functionality will allow them to search based off of name.
Alternative Kit Types – Automated Temp Kits
The Show Items function will give you a pop up of what is currently in the kit, you no longer need to click into the separate kit screen to view contents
Shipment options
Stryker’s confidential information – for internal use only
RAQ301_Key terms slide 1
Missing Items Report:
There has always been a shipment report that lists all missing items within all kits assigned to a case. In WebOps 2.5 the sales reps will have the ability to view this report on their end anytime we ship a case.
Key terms and concepts
Term
Definition
ASN Receipt
Advanced shipping notification of inbound shipments to the field site and consignment locations within the field site network
ASN Number
Delivery number that is determined and sent by SAP
CNR – Cannot replenish
A part level flag for Stryker products that have a setting that does not allow them to be replenished. This setting is controlled by administrators.
DNR - Do not replenish
A part level flag for Stryker products controlled by Sales Rep/CSR/Ops to indicate that they would not like the product to be replenished after usage.
DNS – Do not submit
A part level flag for Stryker products that prevents replenishment and billing, typically used for hospital-owned product. User will manually create the ZOR sales order directly in SAP.
Special Stock Partner
This term is simply describing where the inventory is being placed digitally.
Auto-receipt functionality and configuration in WebOps
When Special Stock Partner is an Internal House (IH) account;
Auto receipt = OFF (items must be received manually through ASN screen)
When Special Stock Partner is a Non-Internal House (IH) account;
Auto receipt = ON (the system receives the items automatically)
The auto-receipt functionality is configured in WebOps as follows:
IH ASN’s need to be managed on a daily basis
WebOps Reports are available to monitor Auto Receipt
No inventory sync in WebOps
Inventory Sync
Inventory is managed across both SAP and WebOps platforms. As direct synchronization from SAP to WebOps is not available, the use of Advanced Shipping Notifications (ASN) serves to improve inventory accuracy while minimizing operational effort.
The ASN continues to be the primary mechanism for aligning consignment and branch inventory between SAP and WebOps.
S4 Inventory
Inventory
ASN
Receiving Replenishments via the ASN
Under the Receiving tab dropdown, Advanced Shipping Notice is selected to display the ASN List view. This is where the replenishment orders will come into WebOps via the ASN.
When first launching the ASN List page, filters can be used to narrow down the search criteria. The New, Partial Receipt, and Closed checkboxes search the Status of the ASN’s.
The column filters for Sales Order Number and ASN Number can be used to enter a specific number. In the Shipped Date column filter, a date range can be entered to search within.
Advanced Shipping Notice – ASN List View
The Sales Order Number and ASN Number come over from SAP. The Sales Order matches the SAP Order Number shipped. The ASN Number is equivalent to the Delivery Document Number in SAP. As shown below, multiple sales orders can be tied to one delivery. There can also be one sales order tied to multiple deliveries.
The Reason Code field shows the Reason Code for the order coming over from SAP.
Shipped Date is the date the product was shipped from the Warehouse. Using the Shipped Date + Ship Method gives the user a way to calculate the expected delivery date.
Advanced Shipping Notice – ASN Item List View
The Notes field for replenishments will display a letter S, this stands for Standard Items.
The ASN Tracking Number field gives a tracking number by line item for the shipment(s). This allows for multiple different tracking numbers to display for multiple deliveries. This is a hyperlinked field, if content of field matches FedEx/UPS formatting, when clicked, it will launch the carriers package tracking site.
Upon clicking on a Sales Order Number hyperlink, the ASN Item List screen is launched, this shows additional information for all the individual line items on the ASN.
The top checkbox can be selected to receive all items at once, or each line can be selected individually.
Once items are selected, clicking the Receive button launch’s the user into the Inventory Item Part Check In screen to complete receiving the items selected from the ASN.
When receiving Non-Sterile inventory, you will notice a lot/serial code is displayed, upon submitting and receiving the inventory, the lot code will get converted to Lot 0.
Receiving Report to View Auto-Receipt ASNs
The Receiving Report can be accessed by clicking on the Reports tab, Under Inventory and Utilization Reports, select Receiving
A way to identify when a ASN was Auto-Received is by checking the Received By Field. “System” will display for ASN’s Auto-Received.
The Inventory Location in which the products were received on the ASN are displayed here. Notice this is a Non-Internal House (IH) Account the inventory was being received into which is why they were auto-received.
The ASN Number and ASN Tracking Number for items received in from Auto-Receipt ASN’s is captured here.
Phase out*
Vendor managed consignment*
(Ex: BIO4)
Bone cement*
Patient specific items*
(Ex: Prophecy)
Multi-packs*
(Ex: K-Wires)
National Loaner items
When restock is not needed
Loaner fees*
(Ex: Freight charges)
Can Not Replenish
Do Not Replenish
CNR vs. DNR
A part level flag for Stryker products that have a setting that does not allow them to be replenished. This setting is controlled by administrators.
A part level flag for Stryker products controlled by Sales Rep/CSR/Ops to indicate that they would not like the product to be replenished after usage.
*Auto checked at time of usage, this box can be unchecked
*Auto checked at time of usage, this box cannot be unchecked
Note: All items can be checked or unchecked for DNR.
Usage Types – Loaner, Consignment, and External
Upon usage entry, the WebOps Decision Tree searches inventory available in WebOps and places each usage item in one of the following sections based on where it is found.
1
2
3
Loaner Items
These are items used from the branches inventory location.
Consignment Items
These are items used from the linked WebOps customers/shared rep/hospitals inventory locations.
External Items
These are items used but not found in any linked WebOps Branch / shared rep / Consignment inventory locations.
Click each screenshot to zoom
Bryce Broadhead
CRT and SAP
What is CRT?
The Consignment Request Tool (CRT) is an internally built Power App used to request new consignment inventory, including implants and instruments. It serves as the front door for all consignment ordering activity initiated by local branch operations.
How the CRT Works
Branch teams submit consignment requests through the CRT
The tool pulls historical sales and usage data to support informed decisions
Commercial Operations reviews each request and recommends appropriate quantities
Once approved, the CRT populates a standardized order template, enabling accurate and efficient sales order creation in SAP
Why the CRT Matters
Controls consignment inventory placed in the field
Provides centralized oversight and governance of consignment orders
Enables data-driven quantity decisions, reducing excess and imbalance
Improves inventory management, consistency, and accountability
Prevents uncontrolled or ad-hoc ordering while still supporting field needs
How inventory is added to the field
Inventory is added to the field using sales orders within SAP.
There are two methods listed below:
Primary Method: Consignment Request Tool (CRT)
Primary way to add inventory to the field
Used for both implants and instruments
Requests are reviewed and guided by Commercial Operations
Exception Method: Manual SAP Order (For those with full SAP Access)
Alternative way to add inventory to the field
Used for both implants and instruments
Used for very specific business approved use cases
⚠️ Important: Manual SAP orders (ZKB) will be monitored and reported on to ensure business rules are followed. This method should only be used for approved exception scenarios.
Business scenarios for using CRT for consignment
New Customer Consignment Request
Additional Branch Stock
New Branch & Customer Kit Request
New MAKO robot placement requiring additional consignment
Instrumentation Components for Kit Build
New surgeon requests for inventory
Inventory Swaps
Trauma Inventory Agreement(if consigned to branch prior to customer ownership)
Instrument Replacement(this will be placed on a ZHA-expense order which will be covered in another section)
Plant 0050
Consignment Inventory
Within plant 0050 there are multiple types of accounts that hold consignment inventory and support surgical case needs
- Branch / Hub – IH Account, For exampleIH7160 represents the Draper, UT Branch Inventory. These will be called Field Sites in SAP.
-National Loaners – IH Account, For Example IH7420 represents National Loaners Mahwah
-Customer - Account Number, For example 210883 Represents the UPMC Pinnacle Hospital – Harrisburg, PA
Shared Rep and Hospital or Single Rep account – IT Account, For example IT3010 (Pittsburgh) Represents the stock shared between Sales Reps to support the Pittsburgh area.
Plant 0002
CDC (Central Distribution Center)
Plant 0039
Mahwah Inventory
Plant 0044
Arlington Inventory
Plant 0046
Bloomington Inventory
Inventory Structure
Inventory Flow in SAP – Plant Level View
Plant 0050
Consignment Inventory
Plant 0046
(Bloomington–T&E)
Plant 0044
(Arlington–T&E)
Plant 0002
(CDC/Selzach Kits–JR and T&E )
Plant 0039
(Mahwah/FRC/VAS–JR)
Distribution Center Vs Consignment Plant
Consignment inventory is held within plant 0050 and remains there regardless of branch and account type
Warehouse inventory held within each CDC (Central Distribution Center) / DDC (Divisional Distribution Center) which have their own unique plant number. For example, the CDC in Bloomington for Upper Extremity product is plant 0044. This plant will send and receive consignment inventory from the field locations.
Key
🟢 Shipped Inventory – DDC sends inventory to the field increasing consignment
🔴 Return Inventory – Consignment account returns inventory to the DDC
Stryker Warehouses (IH Accounts)
Customer Consignment (IT Accounts)
Rep “Trunk Stock”/ Shared Rep Accounts
Key terms and concepts for SAP
Term
Definition
IH Number
In-House Number refers to the number given to each warehouse that holds Stryker, this is referring only to inventory within the walls of each warehouse.
IT Number
This is the new term for “Sub-Location” each IT Number will be tied directly to a warehouse they are serviced through (IH)
Special Stock Partner
Another term for “Sub-Location” but it can be extended to refer to IH Numbers as well. This is where inventory will exist digitally
Stryker’s confidential information – for internal use only
RAQ301_Key terms slide 1
Key terms and concepts
Term
Definition
T-Code
This stand for Transaction Code, there are many T-codes and in this training we will go over a few of the ones used for View-Only Access
IT Number
This is the new term for “Sub-Location” each IT Number will be tied directly to a warehouse they are serviced through (IH)
Special Stock Partner
Another term for “Sub-Location” but it can be extended to refer to IH Numbers as well.
Batch Inventory
Refers to items that have a batch-based Lot Code, this will be anything JR or anything that can have multiple identical implants with matching Item #s and lot codes
Serialized Inventory
Refers to anything with a unique lot code or “Serial #” This will be JDE inventory
Stryker’s confidential information – for internal use only
RAQ301_Key terms slide 1
Introduction to t-codes
In SAP, a Transaction Code (T-code) is a shortcut that allows users to quickly access a specific function or task within the system. Instead of navigating through multiple menu paths, users can enter a T-code in the command field to jump directly to the desired screen
Example:
T-code MB58 Display Consignment Inventory
T-code VA03 allows viewing of a Sales Order.
Where to Enter a T-code:
In the SAP GUI, find the command field at the top (it usually starts with /n (for new page) or /o for new tab).
Type the T-code (e.g., /nMB58) and press Enter.
Prefix
Meaning
/n
Ends current transaction and starts a new one
/o
Opens a new tab with specified transaction
/i
Closes current tab
/nex
Closes all tabs (log off)
Commonly used T-codes to manage inventory
When working with sales orders in SAP, consider what you want to do:
View on hand Consignment Inventory Use MB58
View on hand DC Inventory Use MB52
View Historical Inventory Transactions Use MB51
View Stock Overview Use MMBE
View serialized Inventory Use IQ09
Viewing on-hand inventory
MB58
Selection Type:
Multiple materials
Function: Allows for users to view current stocks of consignment materials at a customer's location. This shows batch detail
MMBE
Selection Type:
Single Material
Function: Provides an overview of current stock positions for a particular material in various organizational levels, such as plant and storage location.
MB52
Selection Type: Multiple materials
Function: Allows users to view current stock within a Storage Location (00KC) batch managed materials.
IQ09
Used to display a list of serialized materials based on criteria specified by the user. The user is able to customize the report by adding and removing columns, sorting and filtering, and exporting the report to Excel. SAP allows users to drill down to specific equipment records displayed on the report as well.
Use case: Viewing lists of equipment in a report
You will utilize several transactions codes in SAP to view on-hand inventory levels. This is crucial for proper inventory management.
MB58 View reservation quantity
T-Code: MB58 Display Consignment Stocks at Customer
Example Calculation:Available Quantity (18) = Unrestricted (On-hand) Quantity (20) – Reserved Quantity (2)
Unrestricted (On-hand) Quantity: Total systematic stock in SAP.
Reserved Quantity: Stock committed to specific orders or transactions.
Available Quantity: Remaining stock free for transactions.
Ignore
What is Reserved Quantity and why is it important?
Reserved quantity represents the portion of unrestricted inventory that has been committed to specific transaction (bill only orders). These quantities are set aside and cannot be used for new orders or other inventory movements until the reservation is cleared or fulfilled.
MMBE Check stock in a plant
MMBE Provides an overview of on-hand quantities for a particular material in a hierarchical structure; such as plant, storage location, and customer consignment.
Display Stock Levels: MMBE displays the current stock levels for a specific material across different storage locations within a plant or across multiple plants.
Stock Type Breakdown: MMBE breaks down the stock into different types, such as unrestricted stock, blocked stock, quality inspection stock, and in-transit stock. This breakdown provides insight into the status of the material and helps users understand where the material is located within the logistics process.
Batch and Serial Number Information: For materials managed using batch, MMBE provides details about the batches in stock, along with their respective quantities and statuses. For serialized products, MMBE only provides high level quantity and location data.
IQ09 View serialized inventory
IQ09 allows for users to view serialized inventory across consignment locations and distribution centers.
Input Parameters: Users can enter specific parameters such as the customer number, material number, plant, or any other relevant criteria to filter the list of serialized parts.
Display Results: The system displays every serialized inventory record ever tracked in SAP, including items that are Stryker-owned, customer-sold, or expensed, providing a comprehensive view of all current and historical serialized inventory.
Analysis and Management: Users can analyze the displayed information to view specific serialized parts and their location and status.
T-code overview
T-Code
Description
Batch Visibility
Serial Number Visibility
Functions
MB51
Historical Transactions
✅ Batch numbers shown per document
✅ Serial numbers shown in movement details
Shows Historical Transactions
MB52
View Inventory in Storage Locations
✅ Batch numbers shown per location
❌ Serial numbers not shown
Shows on hand quantities in 00KC
MB58
Inventory On Hand Report
✅ Batch numbers shown
⚠️ Serial counts only (no list)
Shows on hand quantities by consignment location
MMBE
Stock Overview for all Plants
✅ Batch details shown (expand batch stock view)
⚠️ Serial count only, no specific serial numbers
Summarized view of current stock by location only for a single material
IQ03
Display Serial Number and History
❌ Not applicable
✅ Full details of individual serial numbers
Shows Historical Transactions, user status, location
IQ09
List of Serial Numbers
❌ Not applicable
✅ List of serial numbers for a material
Filter by material, plant, location, etc.